privacy policy
LAST UPDATED: SEPTEMBER 2026
Your privacy matters to us.
This Privacy Policy explains what personal information The Trade Collective Ltd, trading as The Trade Collective, collects, why we collect it and how we look after it.
We believe your information should be handled carefully, used only where there is a good reason to do so, and never made more complicated than it needs to be.
1. About Us
The Trade Collective Ltd is responsible for the personal information covered by this Privacy Policy.
Legal business name: The Trade Collective Ltd
Registered address: 1 Union Street, Old Town, Swindon, Wiltshire, United Kingdom, SN1 3LD
Company number: 11192172
Email: info@thetradecollective.co.uk
Telephone: 07826 939038
For the purposes of UK data protection law, The Trade Collective Ltd is the data controller of the personal information we collect and use.
2. The Information We Collect
The information we collect depends on how you interact with us.
If you contact us, request a quotation, arrange a survey or become a customer, we may collect information such as:
your name;
telephone number;
email address;
property or project address;
billing address, where required;
details about the work or services you are interested in;
information you provide through our website or contact forms;
correspondence between you and The Trade Collective;
quotation, invoice and payment information;
photographs and information relating to your property or project;
feedback, reviews or enquiries you provide to us; and
technical information generated when you use our website.
We only ask for information that is relevant to providing our services, communicating with you or running our business.
3. How We Collect Your Information
Most of the information we hold is provided directly by you.
This might happen when you:
send us an enquiry;
complete a form on our website;
telephone, email or message us;
request a quotation or survey;
accept a quotation;
book work with us;
provide information while a project is underway; or
leave feedback or a review.
We may also collect certain technical information automatically when you visit our website, depending on the cookies and technologies in use.
In some circumstances, we may receive information from another person involved in your project, such as a property owner, contractor, supplier or other professional.
4. How We Use Your Information
We use personal information where we have a genuine reason to do so.
This can include using your information to:
respond to enquiries;
arrange surveys and site visits;
prepare quotations;
schedule and carry out work;
communicate with you throughout a project;
order materials and coordinate suppliers or specialist trades;
issue invoices and process payments;
maintain appropriate business and project records;
provide ongoing maintenance or aftercare;
deal with questions, concerns or complaints;
improve our services and customer experience;
protect our business and customers from fraud or misuse;
maintain and improve our website; and
meet our legal, accounting and regulatory responsibilities.
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless we have a lawful reason to do so.
5. Our Lawful Reasons for Using Your Information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
Where we need your information to provide a quotation, arrange work or fulfil our agreement with you.
Legitimate interests
Where using your information is reasonably necessary for running and improving our business and those interests do not override your rights.
This may include responding to enquiries, keeping appropriate project records, protecting our business and improving our services.
Legal obligation
Where we need to keep or use information to comply with the law, including certain financial, tax and accounting requirements.
Consent
Where we have specifically asked for your permission, for example for certain types of marketing or non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
6. Quotations, Surveys & Projects
If you ask us to provide a quotation or carry out work, we will need enough information to understand the project and communicate with you.
This will usually include your contact details, the property address and information about the work required.
We may also take photographs during surveys or while work is being carried out. These can help us assess existing conditions, prepare quotations, keep accurate project records and document completed work.
7. Project Photography
Good records are an important part of good work.
We may take photographs before, during and after a project for legitimate business purposes, including project records, quality control and documenting the work completed.
We may occasionally wish to use photographs of completed work on our website, portfolio or social media.
Where photographs clearly identify you or contain personal information, we will ensure we have an appropriate lawful basis for using them and seek permission where required.
If you would prefer photographs of your property not to be used for marketing or portfolio purposes, just let us know.
8. Who We Share Information With
We do not sell your personal information.
Sometimes we need to share limited information with trusted organisations or people who help us provide our services and operate the business.
These may include:
tradespeople and specialist subcontractors working on your project;
suppliers and manufacturers;
delivery and logistics providers;
payment and banking providers;
accountants and professional advisers;
IT, website, email and hosting providers;
customer management or business software providers; and
government bodies, regulators or authorities where we are legally required to provide information.
We only share information that is reasonably necessary for the relevant purpose.
Where another organisation processes personal information on our behalf, we expect it to handle that information securely and in accordance with applicable data protection requirements.
9. Keeping Your Information Safe
We take reasonable technical and organisational measures to protect the personal information we hold.
These measures are intended to prevent information from being accidentally lost, misused, accessed without permission, altered or disclosed.
Access to personal information is limited to people who reasonably need it for their work.
No method of storing or transmitting information can be guaranteed to be completely secure, but we take appropriate steps to protect the information entrusted to us.
10. How Long We Keep Information
We do not keep personal information for longer than we reasonably need it.
How long information is retained depends on why we collected it, the nature of our relationship with you and whether we have legal, accounting, warranty or other legitimate reasons to retain it.
For example, we may need to retain quotations, invoices and transaction records for a number of years to meet our accounting and legal obligations.
Project records may also be retained where reasonably necessary for warranties, aftercare, future maintenance or dealing with questions about work previously completed.
When information is no longer required, we will securely delete, anonymise or otherwise dispose of it as appropriate.
11. Marketing
We may occasionally contact existing customers about relevant services where we are legally permitted to do so.
Where consent is required before sending marketing communications, we will ask for it.
We won't fill your inbox with things you haven't asked for.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option provided in the communication.
Stopping marketing communications will not prevent us from contacting you about an existing quotation, booking, project, invoice or other service-related matter.
12. Our Website
When you visit our website, certain technical information may be collected automatically.
Depending on how the website is configured, this could include:
your IP address;
browser and device information;
pages you visit;
how you arrived at the website;
approximate location information derived from technical data; and
information about how you interact with the website.
This information can help us understand how our website is being used, identify technical problems and improve the experience for visitors.
13. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function properly. Others may help us understand how visitors use the site, remember preferences or measure the effectiveness of our marketing.
Where required by law, non-essential cookies will not be placed on your device without your consent.
You can manage your cookie choices through the cookie controls available on our website.
14. Other Websites
Our website may contain links to websites operated by other organisations.
Once you leave our website, the way your information is collected and used will be governed by that organisation's own privacy policy.
We are not responsible for the privacy practices or content of third-party websites, so we recommend checking their privacy information before providing personal details.
15. Information Outside the UK
Some of the technology or service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives the protection required by UK data protection law.
This may include relying on an approved adequacy arrangement or appropriate contractual safeguards.
16. Your Rights
You have a number of rights in relation to your personal information.
Depending on the circumstances, these can include the right to:
ask what personal information we hold about you;
receive a copy of your personal information;
ask us to correct inaccurate or incomplete information;
ask us to delete certain personal information;
ask us to restrict how certain information is used;
object to certain ways we use your information;
ask for certain information to be transferred to you or another organisation; and
withdraw consent where we rely on consent to process your information.
These rights do not apply in exactly the same way in every situation, and there may be circumstances where the law allows or requires us to retain information.
If you would like to exercise any of your rights, please contact us using the details below.
17. Making a Privacy Request
If you would like to access, correct or otherwise make a request relating to your personal information, please contact:
We may need to confirm your identity before providing or changing personal information. This helps us make sure that information is not disclosed to someone who is not entitled to receive it.
We will respond to valid requests within the timescales required by applicable data protection law.
18. If You Have a Concern
If you have a question or concern about how we use your personal information, please speak to us first.
We will always aim to understand the issue and resolve it fairly.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
You can find further information about your data protection rights and how to make a complaint through the ICO.
19. Children
Our services are not specifically directed at children, and we do not knowingly collect personal information from children through our website for marketing purposes.
If you believe a child has provided personal information to us inappropriately, please contact us.
20. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal responsibilities.
The latest version will always be published on our website, with the date it was last updated shown at the top of the page.
21. Get in Touch
Privacy shouldn't be difficult to understand.
If you have a question about this policy, the information we hold about you or how your information is used, please get in touch.
The Trade Collective Ltd
1 Union Street
Old Town
Swindon
Wiltshire
SN1 3LD
United Kingdom
07826 939038
info@thetradecollective.co.uk
Company No. 11192172
Good work. Clear communication. Your information treated with care.