terms & conditions

LAST UPDATED: SEPTEMBER 2026

We believe good work starts with clear expectations.

These Terms & Conditions explain how we work, what you can expect from us, and what we ask from you in return. They apply to services provided by The Trade Collective Ltd, trading as The Trade Collective (“we”, “us” or “our”).

By accepting a quotation or asking us to go ahead with work, you agree to these Terms & Conditions.

1. About The Trade Collective

The Trade Collective provides professional trade, installation, maintenance, renovation and property improvement services.

Legal business name: The Trade Collective Ltd
Registered address: 1 Union Street, Old Town, Swindon, Wiltshire, United Kingdom, SN1 3LD
Company number: 11192172
Email: info@thetradecollective.co.uk
Telephone: 07826 939038

2. Our Quotations

We aim to make every quotation as clear and accurate as possible.

Our quotations are based on the information available to us at the time, including anything you have told us and, where applicable, what we can reasonably establish during a survey or site visit.

Unless stated otherwise, quotations are valid for 30 days from the date they are issued.

Your quotation covers the work, materials and services specifically described within it. If you ask us to carry out additional work, or we uncover something that could not reasonably have been identified beforehand, there may be an additional cost.

Wherever possible, we will explain what is needed and agree any high additional costs with you before proceeding.

3. Surveys & Site Visits

Some things simply cannot be seen until work begins.

Our surveys and site visits are generally based on a visual inspection of areas that are reasonably accessible at the time.

Hidden pipework, electrical issues, structural defects, underground services, water damage, deterioration and problems with previous installations may only become apparent once work is underway.

If we uncover something unexpected, we will explain the issue, talk you through the options and agree how best to move forward before carrying out significant additional work.

4. Going Ahead

A contract between us begins when you accept our quotation and we confirm your booking or agree to start the work.

Acceptance may be given electronically, in writing or through another method agreed between us.

Your quotation, these Terms & Conditions and any subsequent changes agreed between us form the basis of our contract with you.

5. Deposits & Payment

Some projects require a deposit before we can secure dates, order materials or begin work. If a deposit is required, this will be clearly set out in your quotation.

Larger projects may also be divided into staged payments as the work progresses.

Invoices should be paid within the payment period shown on the invoice.

If a payment becomes overdue, we may reasonably pause further work until the outstanding amount has been settled.

If you think something on an invoice is incorrect, please speak to us as soon as possible so we can look into it.

6. Materials & Products

Where materials, fixtures, equipment or products are included in our quotation, we will supply the items specified or an alternative agreed with you.

From time to time, products can become unavailable or suppliers may experience delays. If this happens, we will discuss suitable alternatives with you before making any material change that affects the appearance, performance or cost of your project.

Natural materials can vary in colour, grain, texture and finish. These variations are part of the character of the material and are not necessarily defects.

7. Access to Your Property

To keep things running smoothly, we ask that you provide reasonable access to the property at the times agreed with us.

Working areas should be reasonably accessible and, where practical, cleared before we arrive.

Please also tell us about anything we should know before starting, including known hazards, access restrictions or other circumstances that could affect the work.

8. Project Timescales

We know that having work carried out at your property can be disruptive, so we will always aim to keep things moving and communicate clearly with you.

Any timescales we provide are given in good faith based on the information available at the time.

Occasionally, circumstances outside our reasonable control can affect a project. These might include severe weather, supplier delays, unavailable materials, unexpected site conditions, utility interruptions or delays involving specialist trades.

If something affects the expected timescale, we will keep you informed and do what we reasonably can to minimise the disruption.

9. Changes Along the Way

Projects sometimes evolve.

If you decide you would like to change or add something after accepting your quotation, just speak to us.

We will explain any effect the change may have on the cost or timescale before carrying out significant additional work.

Any additional work will normally be charged separately unless we agree otherwise.

10. The Standard You Can Expect

We take pride in the work we do.

Our services will be carried out with reasonable care and skill, using appropriate materials and working practices for the job.

Where we supply goods or materials as part of the work, your statutory rights relating to those goods remain unaffected.

We will also take reasonable care of your property while working there.

11. Existing Problems

When working on an existing property, installation or system, there may be faults or deterioration that pre-date our involvement.

We are not responsible for existing defects or damage that we did not cause.

Where we repair, alter or connect to existing pipework, electrics, equipment, structures or other installations, their age and condition may affect what can reasonably be achieved.

If we identify an existing issue that could affect the work, we will explain it and, where possible, recommend the most appropriate next step.

12. Products Supplied by You

We are happy to discuss installing products or materials that you have purchased yourself.

Unless we have specifically advised you otherwise, you are responsible for making sure those items are suitable for their intended purpose.

We cannot be responsible for manufacturing defects or faults within customer-supplied products. We remain responsible, however, for carrying out our own installation work with reasonable care and skill.

If an item you supply is incorrect, incomplete, faulty or unsuitable and this results in additional work or visits, additional labour charges may apply.

13. Specialist Trades

Some projects require different skills at different stages.

Where appropriate, we may use suitably skilled subcontractors or specialist tradespeople to complete particular parts of your project.

Where they are working on our behalf as part of the services we have agreed to provide, we remain responsible for our contractual obligations to you.

14. Changing Your Mind

Your right to cancel depends on how and where the contract was agreed and the nature of the work.

Where you have a statutory right to cancel, nothing in these Terms & Conditions takes that right away.

For certain contracts agreed away from our business premises or at a distance, you may have a 14-day cancellation period.

If you ask us to begin work during an applicable cancellation period and later decide to cancel, you may need to pay a reasonable amount for the work already carried out.

Different rules may apply to products that have been made to order, personalised or specially sourced for your project where permitted by law.

15. Cancelling or Postponing Work

Plans change. If you need to cancel or postpone booked work, please let us know as soon as you can.

If we have already incurred reasonable costs specifically for your project — for example, by ordering bespoke or non-returnable materials — you may be responsible for those costs where permitted by law.

Any cancellation costs will be reasonable and reflect costs we have genuinely incurred.

16. When the Work Is Complete

Once the work is finished, we encourage you to take a look and let us know promptly if there is anything you believe needs attention.

If there is a problem with work we have carried out, please contact us and give us a reasonable opportunity to inspect it.

Where appropriate, we will put things right.

Nothing in these Terms & Conditions affects your statutory rights.

17. Guarantees & Warranties

Some products and equipment we install may come with a manufacturer's warranty or guarantee.

The length and conditions of these warranties are set by the relevant manufacturer.

If The Trade Collective provides a separate workmanship guarantee for your project, the details will be included in your quotation, invoice or accompanying documentation.

Manufacturer guarantees and any guarantees we provide are in addition to your statutory rights.

18. Responsibility & Liability

We are responsible for foreseeable loss or damage caused by our failure to exercise reasonable care and skill or by our breach of the contract.

We are not responsible for losses that could not reasonably have been foreseen when the contract was entered into, or for problems caused by circumstances genuinely outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits our responsibility where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Your statutory consumer rights are not affected.

19. What We Ask From You

Good projects work both ways.

We ask that you provide accurate information about the property and the work you would like us to carry out, and tell us about anything you know could affect the project.

Unless your quotation specifically says that we will arrange them, you are responsible for obtaining any permissions or approvals required before work begins.

This may include permission from a landlord, freeholder or other property owner.

20. Waste & Disposal

Where waste removal is included within the scope of your project, this will be reflected in your quotation.

If we discover specialist, hazardous or unexpected waste that requires additional handling or disposal, there may be an additional charge.

Where possible, we will discuss this with you before making any additional arrangements.

21. Project Photography

We may take photographs before, during and after a project. These help us keep accurate project records and document the work we have carried out.

From time to time, we may also like to showcase completed work through our website, portfolio or marketing.

We will handle photographs in accordance with applicable data protection requirements and will not use images that clearly identify you or disclose personal information without an appropriate lawful basis or permission where required.

If you would prefer your property not to feature in our portfolio or marketing, simply let us know.

22. If Something Isn't Right

We want you to be happy with both the finished work and the experience of working with us.

If you have a concern, please speak to us as soon as possible. Giving us the opportunity to understand the issue is usually the quickest way for us to find a solution.

You can reach us at:

07826 939038
info@thetradecollective.co.uk

We will deal with concerns fairly and aim to resolve them as quickly as reasonably possible.

23. Your Personal Information

We take the handling of personal information seriously.

Any personal information you provide to us will be handled in accordance with applicable data protection law and our Privacy Policy.

Our Privacy Policy explains what information we collect, why we need it, how it is used and the rights you have in relation to your information.

24. Things Outside Our Control

Sometimes events happen that neither you nor we could reasonably have prevented.

Neither party will be responsible for a failure or delay caused by circumstances genuinely outside their reasonable control.

If something outside our control affects your project, we will let you know as soon as reasonably possible and talk you through what happens next.

25. Third-Party Rights

Our contract is between you and The Trade Collective Ltd.

Unless expressly stated otherwise or required by law, no other person has the right to enforce its terms.

26. If Part of These Terms Cannot Be Enforced

If a court or relevant authority decides that part of these Terms & Conditions cannot be enforced, the remaining terms will continue to apply.

27. The Law That Applies

These Terms & Conditions and our contract with you are governed by the laws of England and Wales.

If you are a consumer, nothing in these terms takes away any mandatory legal rights you may have regarding where a dispute can be brought.

28. Get in Touch

Questions are always welcome.

If there is anything in these Terms & Conditions you would like to discuss before going ahead with a project, please contact us.

The Trade Collective Ltd
1 Union Street
Old Town
Swindon
Wiltshire
SN1 3LD
United Kingdom